Refund Policy

At Healthtrack, we strive to provide a positive experience for all families. Our Refund Policy outlines our procedures for refunds:

Refund Eligibility

• Refunds may be available in certain circumstances, such as cancellation of services, withdrawal of enrollment, or dissatisfaction with our programs.
• Refund eligibility is determined on a case-by-case basis.

Cancellation Requests

• To request a refund, you must submit a written cancellation request to Healthtrack.
• Refund requests must be made within the specified timeframe outlined in your membership agreement.

Processing Time

• Refunds will be processed within a reasonable timeframe following approval of the refund request.
• Processing times may vary depending on the payment method and financial institution.

Non-Refundable Fees

• Certain fees, such as registration fees or administrative charges, may be non-refundable and will be clearly communicated to you at the time of enrollment.

Partial Refunds

• In some cases, partial refunds may be issued for unused portions of prepaid memberships.
• The amount of the refund will be prorated based on the remaining duration of the membership.

Refund Method

• Refunds will be issued using the original method of payment unless otherwise agreed upon by both parties.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at [email protected].